{"id":3498,"date":"2025-01-13T08:08:45","date_gmt":"2025-01-13T07:08:45","guid":{"rendered":"https:\/\/odvezma.eu\/najcastejsie-otazky\/"},"modified":"2025-06-13T08:40:15","modified_gmt":"2025-06-13T06:40:15","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/odvezma.eu\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;custom&#8221; column_margin_custom=&#8221;7vw&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#f8f8f8&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;12%&#8221; bottom_padding=&#8221;4%&#8221; left_padding_desktop=&#8221;7vw&#8221; constrain_group_2=&#8221;yes&#8221; right_padding_desktop=&#8221;7vw&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.8&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_color=&#8221;#000000&#8243; shape_divider_position=&#8221;bottom&#8221; shape_divider_height=&#8221;99%&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;straight_section&#8221; gradient_type=&#8221;default&#8221;][vc_column left_padding_desktop=&#8221;2vw&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; advanced_gradient_angle=&#8221;0&#8243; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;advanced&#8221; gradient_type=&#8221;default&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][toggles style=&#8221;minimal_shadow&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;default&#8221; border_radius=&#8221;none&#8221;][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;1. How can I book a ride?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]It\u2019s simple \u2013 fill out our <a class=\"\" href=\"http:\/\/odvezma.eu\/en\" target=\"_new\" rel=\"noopener\" data-start=\"444\" data-end=\"476\">online form<\/a> or contact us by phone. After submitting the form, we\u2019ll reach out to confirm your booking.<br data-start=\"568\" data-end=\"571\" \/>Alternatively, you can call us at <a class=\"cursor-pointer\" href=\"tel:+421 944 927 467\" rel=\"noopener\" data-start=\"605\" data-end=\"644\">\u202a+421 944 927 467\u202c<\/a> or reach us via WhatsApp or Facebook.[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;2. Is the reservation binding?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]No. The reservation is non-binding until we confirm it. You can cancel your ride free of charge up to 3 days before departure, as stated in our price list under the cancellation policy section.[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;3. Will you pick me up at home?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Yes, the driver will pick you up directly at the address you provide\u2014whether it\u2019s your home, office, or another location. We will also take you from the airport straight to your home.[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;4. When should I be at the airport?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li data-start=\"340\" data-end=\"403\">\n<p data-start=\"342\" data-end=\"403\">With <strong data-start=\"347\" data-end=\"363\">hand luggage<\/strong>, at least <strong data-start=\"374\" data-end=\"384\">1 hour<\/strong> before departure<\/p>\n<\/li>\n<li data-start=\"404\" data-end=\"556\" data-is-last-node=\"\">\n<p data-start=\"406\" data-end=\"556\" data-is-last-node=\"\">With <strong data-start=\"411\" data-end=\"430\">checked luggage<\/strong>, at least <strong data-start=\"441\" data-end=\"452\">2 hours<\/strong> before departure<br data-start=\"469\" data-end=\"472\" \/>Just let us know your flight time \u2013 we\u2019ll schedule your airport arrival accordingly.<\/p>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;5. Is the ride shared with other passengers?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p class=\"\" data-start=\"1728\" data-end=\"1857\">No. The vehicle is reserved exclusively for you (or your group). We do not assign other passengers to your ride.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;6. What if something happens during the trip?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p class=\"\" data-start=\"1728\" data-end=\"1857\">We have backup vehicles and respond immediately. In case of a delay caused by us, we are insured and will reimburse you for a replacement flight.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;7. What kind of vehicles do you use?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p class=\"\" data-start=\"1897\" data-end=\"2007\">We use modern, clean vehicles in excellent technical condition. You can also choose from <strong>luxury options such as the Volvo XC90.<\/strong><\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;8. Do you provide child seats?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p class=\"\" data-start=\"2051\" data-end=\"2161\">Yes, we offer child seats of various sizes <strong>free of charge.<\/strong> Just let us know your child\u2019s age when making the reservation.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;9. Can you communicate in English?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p class=\"\" data-start=\"2051\" data-end=\"2161\">Yes, our drivers speak English \u2013 we can easily provide transportation for international clients.<\/p>\n[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;10. When will I receive information about the driver who will pick me up?&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p class=\"\" data-start=\"2369\" data-end=\"2460\">The day before your ride, we will send you an <strong>SMS with the driver\u2019s details, the vehicle type, and the exact pickup time.<\/strong><\/p>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#f8f8f8&#8243; scene_position=&#8221;center&#8221; bottom_padding=&#8221;3%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;button-info-kk&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Didn&#8217;t find the answer to your question? Contact us:&#8221; font_container=&#8221;tag:h3|text_align:center|color:%23282556&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; top_padding=&#8221;4%&#8221; bottom_padding=&#8221;4%&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; 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